It is reasonable to assume that some form of maintenance issue will arise during any tenancy — be it a leaking tap, electrical fault or malfunctioning boiler. From a tenant’s perspective you will want to know that whatever the query, it is resolved in a prompt, professional and efficient manner.
It is always our aim to rapidly respond to any issues reported and liaise with all parties involved, including approved contractors, with a view to securing a swift and satisfactory resolution.
To aid in securing a swift and satisfactory resolution we require all repairs and maintenance to be reported using our Online Maintenance System. This system gives Tenants the ability to easily report their issues 24 hours a day, 7 days a week using their PC, mobile, or tablet. In some circumstances the simple online guidance enables Tenants to solve problems themselves — saving time for everyone involved.
Report a maintenance issue by emailing info@flatlineonline.co.uk
Emergency contacts
For genuine emergencies outside office hours, please contact your utility provider directly (gas, electricity, water) or call 999 for fire, police or ambulance. For all non-emergency maintenance, please use the online reporting system so we can track and manage your request efficiently.
Office hours
Monday to Friday: 09:30 – 17:30
Closed weekends and bank holidays
Tel: 0117 973 2004